Last-Mile Operations Supervisor

About the team

Podrones runs multiple NanoHubs. A NanoHub is a small neighbourhood delivery point with smart lockers, vending machines, a small warehouse and a rider dispatch point. We deliver for D2C brands and are taking on larger delivery work. You'll run the daily delivery work at 1 to 3 nodes in Pune. This is a field job — you're at the node every day, handling riders, packets, cash and problems. You report to the company owner and senior management, and there's a clear path into a City Operations role as we open more nodes and more cities.

What you'll do

• Open the node on time, sort the day's orders and plan the loads.
• Send out every order before the daily cutoff time, and close the day's work properly.
• Manage our own riders on payroll, plus outside riders and third-party delivery companies.
• Decide which rider or which company takes each order, and keep the delivery cost low.
• Hire riders, make the duty roster, take the daily briefing, and check attendance, uniform and app use.
• Talk to the delivery companies — fix pickup delays and other problems, and review their performance.
• Improve the delivery numbers: first-attempt success, on-time delivery, failed delivery (NDR) closure and return (RTO) reduction.
• Make sure every rider takes correct proof of delivery.
• Collect COD cash from riders and partners every day, deposit it and check that the amount matches — any shortage is found and closed the same day.
• Handle failed deliveries: call the customer, fix the next attempt, photograph returned items and enter them at the node.
• Follow the company SOP, and keep the node clean and safe.
• Send a daily report to senior management, and flag problems early.

What we're looking for

• 1 to 3 years of experience in last-mile delivery.
• Experience handling delivery boys or delivery associates — hiring, duty roster, daily briefing and performance.
• Experience with delivery numbers and targets.
• Experience handling cash and COD.
• Hindi, plus basic English for reports.
• Own two-wheeler with a valid driving license.
• Good knowledge of Pune roads and areas.
• Comfortable with WhatsApp, Excel, and a mobile or computer dashboard.
• Ready to be at the node early in the morning — and ready to go on the road yourself when a rider doesn't turn up.
• Honest with cash. Even a small shortage must be checked.
• Wants to grow into a bigger role as we open more nodes and more cities.